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Quality Audit |Shell ‘Ways of Working’

  • Objective

    Improve overall project performance by updating Shell’s refineries Quality System based on the Global Downstream One project governance process: designated “Ways Of Working”.

  • Solution

    • Gap Analysis – conducted by local expert engineers to identify gaps with the current global defined processes.
    • Quality System Updates – A quality engineer amended all existing quality documents, adding new mandatory process steps and apply new global terminology.
    • New Processes Implemented – During the analyses and review by the quality engineer, all potential improvements were captured on a new devised change request form. All changes are evaluated by the owner of the quality system and a updating procedures implemented, by processing the newly defined change requests.
    • Support Project Managers – Part of the global project process was the creation of formalized project steps. A new support group with expert engineers was setup to support the Project Managers during execution phase.
  • Results

    • Ways of Working Process embedded in QA system– The Global Project Governance is locally implemented and embedded in the local Quality System of each refinery across the world.